Shipping policy

1. Order Processing

You will receive a confirmation email once your order has been processed and shipped.

2. Delivery Timeframes

Delivery times are estimates and may vary due to factors beyond our control, including weather, carrier delays, or customs inspections.

We are not liable for delays caused by third-party carriers.

3. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking details (if available).

4. Customs, Duties, and Taxes (for International Orders)

Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

We are not responsible for delays or costs incurred at customs.

5. Risk of Loss

Title and risk of loss pass to the customer once the order is handed over to the carrier.

We are not responsible for lost, stolen, or misdelivered packages once they are in the carrier’s possession.

6. Incorrect or Damaged Deliveries

If you receive a damaged, defective, or incorrect item, contact us.

We will arrange for a replacement, refund, or resolution in accordance with our Return & Refund Policy.

7. Contact Us

If you have questions about shipping and delivery, please contact us at sales@smokiez.com.

CoPack OR LLC
8200 N. Classen Blvd #102
Oklahoma City, OK 73114